Bride and Co FAQs
We hope these questions and answers help you in your decision
How do you work out the sizes?
SIZING Our robes are a standard AUS fit, please see individual listings for measurements. Our team are always happy to assist you, info@BrideAndCo.com Custom Orders Of course, custom inquires are welcome, we are hear to help you. Please contact our team info@BrideAndCo.com and we are more than happy to bring your vision to life.
I’ve found something I adore. How can I pay?
PAYMENTS We accept secure credit card payments, including Visa, Mastercard and American Express. Want to pay via PayPal? No need to create an account – just follow all of the prompts at the check out. Easy. Why was my payment declined? It’s a decision that your card holder makes due to your account balance, or; Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct. How secure is my payment method? Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Shopify as our e-commerce platform, which comes with SSL encryption technology to protect your details at checkout.
What is your delivery process?
After your payment’s been received, we’ll send your items to you within 2-7 business days, via Couriers Please. If Couriers Please does not service your location Australia Post will be used. Personalised items with embroidery require up to 14 days to dispatch. If you require personalised items urgently please get in touch with our team info@BrideAndCo.com to check current turnaround times. Where do you deliver? Unfortunately due to certain restrictions we are unable to send our robes/hampers outside of Australia. The time it takes for your order to arrive varies on your location, and how fast your local postal service is. If you’d like to track your order online, please get in touch for more information info@BrideAndCo.com When placing your order don't forget to double check all shipping address details are correct and up to date.